We collect personal information you provide to process orders, provide customer support, and improve your experience.
We use cookies and similar tracking technologies for site functionality, analytics, and advertising.
We may share information with service providers such as Shopify, payment processors, fulfillment partners, and advertising platforms.
You may adjust your browser or device settings to limit cookies or opt out of personalized advertising where available.
Effective Date: November 1, 2025
At RoraHub, we recognize the importance of protecting the privacy of our customers and their personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By using our site, you consent to the data practices described in this Policy.
We collect personal information that you provide to us voluntarily when you:
Create an account
Place an order
Subscribe to our newsletter or enter a promotion
Contact us via email or chat
This information may include your:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through our payment providers)
We use this information to process your orders, communicate with you about your purchases, send promotional offers (if you consent), and improve our services.
We may also collect non-personal information automatically through cookies, web analytics, and similar technologies. This may include your IP address, browser type, device type, and pages visited. We use this information to analyze trends, administer the site, improve user experience, and for marketing and advertising purposes.
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver personalized content and advertising.
We use tracking and analytics tools such as Google Analytics, Meta Pixel, and TikTok Ads Manager.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
We use collected information to:
Process and fulfill orders
Communicate order updates and customer support responses
Personalize your shopping experience
Send marketing communications (with your consent)
Improve our website, products, and customer experience
Comply with legal obligations
If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal information under one or more of the following legal bases:
Contract: To fulfill orders and deliver purchased goods or services
Consent: When you opt into marketing communications
Legitimate Interests: To improve our services and prevent fraud
Legal Obligation: To comply with tax, accounting, or legal requirements
We retain your personal data for as long as necessary to fulfill orders and comply with legal obligations, generally not longer than three (3) years, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
We do not sell or rent your personal information.
We may share data with trusted third-party partners who assist us in operating our business, including:
Shopify Payments and PayPal for payment processing
Shopify Email and Klaviyo for marketing communications
Google Analytics, Meta Pixel, and TikTok Ads Manager for analytics and advertising insights
These partners are bound by confidentiality agreements and may only use your data for authorized purposes.
We may also disclose information when required by law or to protect the rights, property, or safety of RoraHub and its users.
Our store is hosted on Shopify Inc., which provides our ecommerce platform.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on secure servers protected by firewalls.
For more information, please review Shopify’s Privacy Policy.
Your information may be transferred to and processed in countries other than your own, including the United States and Canada, where Shopify’s servers and our service providers are located.
By using our website, you consent to this transfer, provided appropriate safeguards are in place to protect your personal data.
You have the right to:
Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request data portability
Lodge a complaint with your local data protection authority
To exercise these rights, contact us at support@rorahub.com.
If you reside in California, you have the right to:
Request access to the personal information we collect
Request deletion of that information
Opt out of the sale or sharing of personal information
RoraHub does not sell or share personal information for monetary gain.
To submit a privacy-related request, contact us at support@rorahub.com.
By subscribing to our emails or entering promotions, you consent to receive marketing communications from RoraHub.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us at support@rorahub.com.
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If we learn that we have collected such information, we will delete it immediately.
We implement appropriate technical and organizational measures to safeguard your personal data, including encryption, firewalls, and secure server hosting.
While we strive to protect your information, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any external sites you visit.
If you are unable to access this Privacy Policy in full, please contact us at support@rorahub.com for assistance.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations.
The updated version will be posted on this page with a revised “Effective Date.”
Your continued use of our website after any changes signifies your acceptance of the updated terms.
If you have any questions, requests, or complaints about this Privacy Policy or your data, please contact us at:
RoraHub
3419 Westmoreland Dr
Roanoke, VA 24018, USA
Email: support@rorahub.com
Once you've printed your prepaid return label, you can track your package using the tracking number on the label. We'll also send you an email confirmation when we receive your return. You can check your account dashboard anytime to view the status of your return and refund.
Yes, we offer exchanges for items within the 30-day return window. Simply initiate a return and specify that you'd like an exchange. Once we receive and inspect your original item, we'll ship your replacement at no additional cost. If the new item costs more, you'll be charged the difference.
Items returned after the 30-day window are not eligible for refund under our standard return policy. However, we encourage you to contact our customer service team to discuss your situation. We may be able to offer store credit or other solutions on a case-by-case basis.
Absolutely! Gift purchases can be returned within 30 days of the original purchase date. You'll need the order number or the email address associated with the purchase. Refunds will be issued to the original payment method used for the purchase.
If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We will arrange a replacement or full refund at no cost to you. Damaged items are not subject to the standard 30-day return window and can be reported anytime.
Yes, sale items can be returned within the 30-day window as long as they meet our return conditions. Refunds will be issued at the sale price you paid, not the original price. This applies to all discounted items regardless of the discount percentage.
We offer a 30-day return window from the date of purchase. Items must be unused, unwashed, and in original packaging with all tags attached. To initiate a return, contact our customer service team with your order number and reason for return.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your bank.
Yes, we provide a prepaid return shipping label for all eligible returns within the 30-day window. Simply print the label and drop off your package at any authorized shipping location. No return shipping costs will be deducted from your refund.
Most items are eligible for return within 30 days if they are unused and in original condition. Exceptions include clearance items, final sale items, and custom orders. Please check your order confirmation for any items marked as non-returnable.
