Shipping policy

Shipping Coverage

• Ships to customers within the United States only
• International shipping is not available unless explicitly stated on the product page

Shipping Cost

• Free shipping is available on most products
• Any shipping fees or exceptions are clearly shown at checkout or on the product page

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Processing includes order verification, supplier submission, and tracking generation

Shipping Time

• Estimated delivery time is 9–15 business days after processing
• Delivery times may vary depending on supplier location, carrier performance, and delivery address
• Some orders may arrive sooner
• Delays may occur due to carrier or logistical issues outside our control

Tracking

• Tracking information is provided once the order ships
• Tracking updates may take 24–72 hours to appear after issuance

Multiple Shipments

• Orders containing multiple items may ship separately
• Items may arrive at different times

Delivery Issues

• Delayed, returned, or missing deliveries are investigated with the carrier or supplier
• Customers must contact: RoraHub support within a reasonable timeframe for assistance

Address Accuracy

• Customers are responsible for providing the correct shipping address
• Address changes are not guaranteed once an order has been processed