Shipping policy

Shipping Coverage

  • Ships to customers within the United States only
  • International shipping is not available unless explicitly stated on the product page

Shipping Cost

  • Free shipping is available on most products
  • Any shipping fees or exceptions are clearly shown at checkout or on the product page

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Processing includes order verification, supplier submission, and tracking generation

Shipping Time

  • Estimated delivery time is 9–15 business days after processing
  • Delivery times may vary depending on supplier location, carrier performance, and delivery address
  • Some orders may arrive sooner
  • Delays may occur due to carrier or logistical issues outside our control

Tracking

  • Tracking information is provided once the order ships
  • Tracking updates may take 24–72 hours to appear after issuance

Multiple Shipments

  • Orders containing multiple items may ship separately
  • Items may arrive at different times

Delivery Issues

  • Delayed, returned, or missing deliveries are investigated with the carrier or supplier
  • Customers must contact: RoraHub support within a reasonable timeframe for assistance

Address Accuracy

  • Customers are responsible for providing the correct shipping address
  • Address changes are not guaranteed once an order has been processed