Shipping policy
Shipping Coverage
- Ships to customers within the United States only
- International shipping is not available unless explicitly stated on the product page
Shipping Cost
- Free shipping is available on most products
- Any shipping fees or exceptions are clearly shown at checkout or on the product page
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Processing includes order verification, supplier submission, and tracking generation
Shipping Time
- Estimated delivery time is 9–15 business days after processing
- Delivery times may vary depending on supplier location, carrier performance, and delivery address
- Some orders may arrive sooner
- Delays may occur due to carrier or logistical issues outside our control
Tracking
- Tracking information is provided once the order ships
- Tracking updates may take 24–72 hours to appear after issuance
Multiple Shipments
- Orders containing multiple items may ship separately
- Items may arrive at different times
Delivery Issues
- Delayed, returned, or missing deliveries are investigated with the carrier or supplier
- Customers must contact: RoraHub support within a reasonable timeframe for assistance
Address Accuracy
- Customers are responsible for providing the correct shipping address
- Address changes are not guaranteed once an order has been processed