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Privacy policy

1. Privacy At-a-Glance

  • We collect personal information you provide to process orders, provide customer support, and improve your experience.
  • We use cookies and similar tracking technologies for site functionality, analytics, and advertising.
  • We may share information with service providers such as Shopify, payment processors, fulfillment partners, and advertising platforms.
  • You may adjust your browser or device settings to limit cookies or opt out of personalized advertising where available.

Effective Date: November 1, 2025

At Rorahub, we recognize the importance of protecting the privacy of our customers and their personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By using our site, you consent to the data practices described in this Policy.

2. Information We Collect

Personal Information

We collect personal information that you provide to us voluntarily when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter or enter a promotion
  • Contact us via email or chat

This information may include your:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through our payment providers)

We use this information to process your orders, communicate with you about your purchases, send promotional offers (if you consent), and improve our services.

Non-Personal Information

We may also collect non-personal information automatically through cookies, web analytics, and similar technologies. This may include your IP address, browser type, device type, and pages visited. We use this information to analyze trends, administer the site, improve user experience, and for marketing and advertising purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver personalized content and advertising. We use tracking and analytics tools such as Google Analytics, Meta Pixel, and TikTok Ads Manager.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

4. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Communicate order updates and customer support responses
  • Personalize your shopping experience
  • Send marketing communications (with your consent)
  • Improve our website, products, and customer experience
  • Comply with legal obligations

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal information under one or more of the following legal bases:

  • Contract: To fulfill orders and deliver purchased goods or services
  • Consent: When you opt into marketing communications
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with tax, accounting, or legal requirements

6. Data Retention

We retain your personal data for as long as necessary to fulfill orders and comply with legal obligations, generally not longer than three (3) years, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

7. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share data with trusted third-party partners who assist us in operating our business, including:

  • Shopify Payments and PayPal for payment processing
  • Shopify Email and Klaviyo for marketing communications
  • Google Analytics, Meta Pixel, and TikTok Ads Manager for analytics and advertising insights

These partners are bound by confidentiality agreements and may only use your data for authorized purposes. We may also disclose information when required by law or to protect the rights, property, or safety of Rorahub and its users.

8. Shopify Platform Disclosure

Our store is hosted on Shopify Inc., which provides our ecommerce platform. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Shopify stores your data on secure servers protected by firewalls.

For more information, please review Shopify's Privacy Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and Canada, where Shopify's servers and our service providers are located. By using our website, you consent to this transfer, provided appropriate safeguards are in place to protect your personal data.

10. Your Rights

European Economic Area (EEA) / UK Residents

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing communications
  • Request data portability
  • Lodge a complaint with your local data protection authority

To exercise these rights, contact us at support@rorahub.com.

California Residents (CCPA / CPRA)

If you reside in California, you have the right to:

  • Request access to the personal information we collect
  • Request deletion of that information
  • Opt out of the sale or sharing of personal information

Rorahub does not sell or share personal information for monetary gain. To submit a privacy-related request, contact us at support@rorahub.com.

11. Email Marketing and Unsubscribe Rights

By subscribing to our emails or entering promotions, you consent to receive marketing communications from Rorahub. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us at support@rorahub.com.

12. Children's Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If we learn that we have collected such information, we will delete it immediately.

13. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal data, including encryption, firewalls, and secure server hosting. While we strive to protect your information, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

14. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any external sites you visit.

15. Accessibility

If you are unable to access this Privacy Policy in full, please contact us at support@rorahub.com for assistance.

16. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on this page with a revised "Effective Date." Your continued use of our website after any changes signifies your acceptance of the updated terms.

17. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or your data, please contact us at:

RoraHub
3419 Westmoreland Dr
Roanoke, VA 24018, USA
Email: support@rorahub.com