Last updated: November 1, 2025
Contact: support@rorahub.com
Mailing address: 3419 Westmoreland Dr., Roanoke, VA 24018, USA
This policy applies to all purchases made directly from Rorahub.
If your item arrives damaged, defective, or materially not as described, you’re entitled to a full remedy under this policy and applicable consumer protection laws.
You may return eligible items within 30 days of delivery.
Returned items must be:
Unused and in their original condition
In original packaging with all components and accessories included
Accompanied by proof of purchase (order number or receipt)
Non-returnable items (unless defective or not as described):
Products that have been used, worn, or altered
Items marked “Final Sale” at checkout or on the product page
Customized or personalized products
Gift cards
To initiate a return, email support@rorahub.com within the 30-day window.
Please include:
Your order number
The item(s) you wish to return
Photos if the item is damaged or defective
We’ll respond with a Return Authorization (RMA) and instructions.
Do not ship any items back without an RMA, as unapproved returns may not be accepted.
Change of mind / not a fit: You pay return shipping. We can provide a prepaid return label and deduct the label cost from your refund (we’ll confirm the amount before you decide).
Damaged, defective, or not as described: Rorahub covers the return shipping or may offer a no-return refund or replacement when appropriate.
When a product is sold with “Free Shipping,” the cost of outbound shipping is included in the product price. Therefore, for change-of-mind returns, there is no separate shipping charge to refund.
If the item was defective, not as described, or if required by law, we will refund the full amount paid - including any shipping charges, where applicable.
If a replacement item is available, we’ll ship an exchange after receiving and inspecting the original (or earlier if damage is verified by photos).
If the replacement is out of stock, we’ll issue a refund or suggest an alternative.
Refunds are issued to the original payment method within up to 7 business days after the returned item is received and inspected.
If the item shows signs of use, is missing parts, or isn’t in original condition, we may approve a partial refund.
You may cancel an order before it ships by contacting support@rorahub.com as soon as possible.
If we cannot ship within the stated timeframe (or within 30 days if no timeframe is stated), we’ll notify you and give you the choice to accept the delay or cancel for a full refund.
We comply with all U.S. state refund and return disclosure laws.
If state law grants you more favorable rights than our standard policy, your state’s law will control.
New York (NY):
If a refund policy isn’t posted, customers may return unused items within 30 days with proof of purchase for a cash or credit refund.
California (CA):
If a retailer’s policy is more restrictive than “refund/exchange within 7 days,” it must be displayed; otherwise, you may be entitled to a refund under Cal. Civ. Code §1723. Our policy is displayed on the product page and at checkout.
Minnesota (MN):
If a store doesn’t clearly display its refund policy, customers may return unused items within a reasonable time for a cash refund.
Rhode Island (RI):
If no refund notice is posted, unused items may be returned within 10 business days for a refund in the original form of payment.
(We continue to honor consumer laws in all other states. If your local law offers greater protections, we will follow that rule.)
If a package is returned to us due to an incorrect address or refusal, we can:
Reship it (with the buyer covering reshipping costs), or
Treat it as a return under Sections 2–7.
If a carrier marks a package as “delivered” but you haven’t received it, please contact both the carrier and Rorahub within 7 days so we can assist with a trace or claim.
Report any shipping damage within 7 days of delivery.
Include photos of the damaged packaging and product. Keep all packaging materials until the claim is resolved.
Some items sold by Rorahub may carry a manufacturer’s warranty. If so, we’ll help you access it.
This policy does not limit any statutory warranty rights or consumer protections under applicable law.
If you have any questions or concerns about this policy or your order, contact us at:
Rorahub
Email: support@rorahub.com
Address: 3419 Westmoreland Dr., Roanoke, VA 24018, USA
Phone: (540) 339-6953
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