RoraHub accepts eligible return requests within 30 days of delivery. Please review the requirements below before sending a product back.
To qualify for a return, a product must be unused, in the same condition in which it was received, in its original packaging, and accompanied by proof of purchase. All original components, accessories, and tags must be included.
Products that are used, worn, washed, altered, damaged after delivery, missing components, or returned outside the 30-day window may be ineligible. Custom, personalized, final-sale, and other clearly identified non-returnable products are not eligible except when defective, damaged, incorrect, or otherwise required by law.
Email support@rorahub.com with your order number, the product you want to return, and the reason for the request. Wait for return authorization and instructions before shipping anything. Products sent without authorization may not be accepted.
Return shipping is the customer’s responsibility and may be deducted from the refund unless the product arrived defective, damaged, or incorrect. Original shipping fees, if any, are non-refundable except where required by law.
A 13% restocking fee applies to approved eligible returns and is deducted from the refund. The fee is waived for verified defective, damaged, or incorrect products.
After the returned product is received, RoraHub will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection and approval. Your bank or card provider may require additional time to post the refund.
Contact support@rorahub.com within 7 days of delivery. Include your order number and clear photographs of the product, shipping package, and visible damage or error. Keep the original packaging until the claim is resolved. The 13% restocking fee and customer-paid return shipping do not apply to verified damaged, defective, or incorrect products.
RoraHub does not guarantee direct exchanges or free replacement shipping. Contact support@rorahub.com to review the available resolution based on the verified issue and current product availability.
If RoraHub explicitly offers and accepts delivery of an order to a European Union destination, applicable statutory cancellation or cooling-off rights remain available as required by law. This section does not represent a general promise that international delivery is available.
Email: support@rorahub.com
Once you've printed your prepaid return label, you can track your package using the tracking number on the label. We'll also send you an email confirmation when we receive your return. You can check your account dashboard anytime to view the status of your return and refund.
Yes, we offer exchanges for items within the 30-day return window. Simply initiate a return and specify that you'd like an exchange. Once we receive and inspect your original item, we'll ship your replacement at no additional cost. If the new item costs more, you'll be charged the difference.
Items returned after the 30-day window are not eligible for refund under our standard return policy. However, we encourage you to contact our customer service team to discuss your situation. We may be able to offer store credit or other solutions on a case-by-case basis.
Absolutely! Gift purchases can be returned within 30 days of the original purchase date. You'll need the order number or the email address associated with the purchase. Refunds will be issued to the original payment method used for the purchase.
If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We will arrange a replacement or full refund at no cost to you. Damaged items are not subject to the standard 30-day return window and can be reported anytime.
Yes, sale items can be returned within the 30-day window as long as they meet our return conditions. Refunds will be issued at the sale price you paid, not the original price. This applies to all discounted items regardless of the discount percentage.
We offer a 30-day return window from the date of purchase. Items must be unused, unwashed, and in original packaging with all tags attached. To initiate a return, contact our customer service team with your order number and reason for return.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your bank.
Yes, we provide a prepaid return shipping label for all eligible returns within the 30-day window. Simply print the label and drop off your package at any authorized shipping location. No return shipping costs will be deducted from your refund.
Most items are eligible for return within 30 days if they are unused and in original condition. Exceptions include clearance items, final sale items, and custom orders. Please check your order confirmation for any items marked as non-returnable.
