Last Updated: January 25, 2026
Effective Date: January 25, 2026
Welcome to RoraHub. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "customer") and RoraHub ("Company," "we," "us," or "our"). RoraHub is a sole proprietorship.
By accessing, browsing, or using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site or purchase products.
Please read these Terms carefully. These Terms contain important information regarding your legal rights, including disclaimers of warranties, limitations of liability, and a requirement that certain disputes be resolved through arbitration on an individual basis.
You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to use the Site or place an order. By using the Site, you represent and warrant that you have the legal capacity to enter into these Terms.
If you create an account, you agree to:
You are solely responsible for all activity conducted through your account.
Placing an order constitutes an offer to purchase products subject to these Terms. All orders are subject to acceptance by RoraHub.
We reserve the right, at our sole discretion and without prior notice, to refuse, cancel, or limit any order at any time, including after order confirmation, for reasons including but not limited to:
If an order is canceled after payment has been received, a refund will be issued for the canceled items.
Requests to modify or cancel an order, including shipping address changes, must be submitted in writing (including via email) within 2 to 5 hours after purchase.
Requests received outside of this window may not be accommodated due to order processing and fulfillment timelines. If an order has already entered processing or shipment, it cannot be changed or canceled and will instead be subject to the Return & Refund Policy.
All prices are shown in U.S. dollars unless otherwise stated. Prices may change at any time but will not affect accepted orders.
Payment in full is required before shipment. By submitting payment, you represent and warrant that you are authorized to use the payment method provided. We reserve the right to suspend, cancel, or delay any order if payment authorization fails.
Prices do not include applicable sales tax, customs duties, import fees, brokerage fees, or similar charges unless explicitly stated. You are responsible for all such charges.
Shipping and delivery estimates provided at checkout are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions, or other factors outside our control.
Risk of loss and title pass to you upon transfer of the order to the shipping carrier. Carrier-confirmed delivery constitutes fulfillment of the order.
You are responsible for inspecting your order upon delivery. Any claims for damaged, defective, or incorrect items must be submitted in writing within seven (7) days of delivery and must include supporting evidence.
All returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy, which is incorporated by reference and controls in the event of any conflict with these Terms.
Return requests must be submitted within thirty (30) days of confirmed delivery unless otherwise stated. Prior authorization is required for all returns. Unauthorized returns may be refused.
A restocking fee of 13% applies to approved, non-defective returns. Original shipping costs are non-refundable except where required by law or where the product is defective or materially not as described.
Refunds, if approved, are issued to the original payment method within up to 10 business days after the returned item is received and inspected. Bank processing times may vary.
Initiating a chargeback without first contacting us may delay resolution. We reserve the right to dispute chargebacks by submitting evidence of delivery, fulfillment, and acceptance of our policies.
We attempt to display accurate product descriptions, pricing, and availability. However, the Site may contain errors, inaccuracies, or omissions. Product images are illustrative only and actual products may vary.
We reserve the right to correct errors, update information, or cancel orders affected by inaccuracies at any time.
All content on the Site, including text, images, graphics, logos, designs, and software, is owned by or licensed to RoraHub and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, or otherwise exploit any Site content without our prior written consent.
If you submit reviews, comments, or other content, you grant RoraHub a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, publish, and display such content in connection with operating and marketing the Site and products.
You represent and warrant that you have the legal right to submit such content and that it does not violate any third-party rights or applicable laws.
You agree not to use the Site to:
We reserve the right to suspend or terminate access for violations of these Terms.
The Site and products are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited by law.
To the maximum extent permitted by law, RoraHub’s total liability for any claim arising from or relating to an order or product shall not exceed the amount paid for the product giving rise to the claim.
In no event shall RoraHub be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or data, even if advised of the possibility of such damages.
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for personal injury or fraud.
You agree to defend, indemnify, and hold harmless RoraHub and its owners, officers, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the Site, violation of these Terms, or infringement of any rights.
Before initiating formal proceedings, you agree to contact us at support@rorahub.com and allow thirty (30) days for informal resolution.
Any dispute arising from or relating to these Terms or your use of the Site shall be resolved on an individual basis through binding arbitration, unless prohibited by law. Class actions and representative proceedings are waived.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Venue for any non-arbitrated matters shall lie exclusively in Roanoke County, Virginia.
We may update these Terms at any time. The "Last Updated" date reflects the most recent revision.
Continued use of the Site after changes become effective constitutes acceptance of the revised Terms. These Terms are available at https://rorahub.com/pages/terms-and-conditions.
We may suspend or terminate your account or access to the Site at any time, with or without notice, for any reason, including suspected fraud or policy violations.
RoraHub
3419 Westmoreland Dr.
Roanoke, VA 24018
Email: support@rorahub.com
Once you've printed your prepaid return label, you can track your package using the tracking number on the label. We'll also send you an email confirmation when we receive your return. You can check your account dashboard anytime to view the status of your return and refund.
Yes, we offer exchanges for items within the 30-day return window. Simply initiate a return and specify that you'd like an exchange. Once we receive and inspect your original item, we'll ship your replacement at no additional cost. If the new item costs more, you'll be charged the difference.
Items returned after the 30-day window are not eligible for refund under our standard return policy. However, we encourage you to contact our customer service team to discuss your situation. We may be able to offer store credit or other solutions on a case-by-case basis.
Absolutely! Gift purchases can be returned within 30 days of the original purchase date. You'll need the order number or the email address associated with the purchase. Refunds will be issued to the original payment method used for the purchase.
If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We will arrange a replacement or full refund at no cost to you. Damaged items are not subject to the standard 30-day return window and can be reported anytime.
Yes, sale items can be returned within the 30-day window as long as they meet our return conditions. Refunds will be issued at the sale price you paid, not the original price. This applies to all discounted items regardless of the discount percentage.
We offer a 30-day return window from the date of purchase. Items must be unused, unwashed, and in original packaging with all tags attached. To initiate a return, contact our customer service team with your order number and reason for return.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your bank.
Yes, we provide a prepaid return shipping label for all eligible returns within the 30-day window. Simply print the label and drop off your package at any authorized shipping location. No return shipping costs will be deducted from your refund.
Most items are eligible for return within 30 days if they are unused and in original condition. Exceptions include clearance items, final sale items, and custom orders. Please check your order confirmation for any items marked as non-returnable.
