Quick answers
Frequently Asked Questions
Start with product fit, exact contents, shipping, returns, order support, and who owns the next step.
Choosing your gear
What does RoraHub sell?
We focus on golf practice gear and tools for club care and storage. Each product page shows the available options, price, and what is included.
How do I know what comes with my order?
Read the included-items list on the product page. Check the size and color you select. Some photos show props that are sold separately. If you are unsure, ask us before ordering.
Can I leave the gear outside?
Check the care instructions for that product. Do not assume every item is safe to leave in rain or strong sun.
How do I set up a safe practice space?
Check the gear before each use. Leave enough room to move. Keep people and breakable items clear of the shot area, including where a missed shot could go. Use each item only for the shots listed on its product page. Stop if the gear is damaged.
Shipping and tracking
Where do you ship?
We ship within the United States. We only offer international shipping when a product page says so.
How long will my order take?
Orders process in 1–3 business days after payment. Delivery is estimated at 9–15 business days after that, or about 10–18 business days in total. These times are estimates, not guarantees. Read our shipping policy.
Is shipping free?
Most products have free standard shipping. Any shipping fee or exception is shown on the product page or at checkout.
When will I get tracking?
We send tracking after your order ships. Updates may take 24–72 hours to appear. Items in one order may ship separately.
How do I track my order?
Open your shipping confirmation email and follow its tracking link. For help finding that email or link, visit Track Order. If you contact us, include your order number.
Returns and help
Can I return an item?
You can request an eligible return within 30 days of delivery. The item must be unused, in its original packaging, and sent with proof of purchase. Returns need our approval. Read the full return policy.
What does a return cost?
For an approved eligible return, we deduct a 13% restocking fee and return shipping costs from the refund. These charges do not apply if the item arrived defective, damaged, or incorrect. Original shipping fees are not refundable.
How do I contact you?
Email support@rorahub.com or use our contact page. We aim to reply within 24–48 business hours.
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