Last Updated: January 11, 2026
Contact: support@rorahub.com
Rorahub ships a variety of sports, training, and lifestyle products throughout the United States. This Shipping Policy operates in conjunction with our Return & Refund Policy and governs how orders are processed, shipped, delivered, and resolved if issues arise. By placing an order on Rorahub, customers agree to both policies in full.
Orders are typically processed within 1–3 business days, excluding weekends and U.S. federal holidays. Processing includes order verification, preparation, and transfer to the shipping carrier. Processing times may be extended during high-volume periods, promotions, or unforeseen operational constraints. Once an order has shipped, a confirmation email containing tracking information will be sent.
Delivery timeframes begin once an order has shipped and vary based on shipping method and destination. Estimated delivery times are as follows:
Standard Shipping (Free): 8–12 business days
Expedited Shipping: 2–3 business days (additional charges apply)
Express Shipping: 1–2 business days (additional charges apply)
All delivery timelines are estimates only and are not guaranteed. Delays caused by carriers, weather conditions, peak shipping seasons, or other circumstances beyond Rorahub’s control do not constitute grounds for cancellation or refund, except where required by law or explicitly stated in the Return & Refund Policy.
Most orders qualify for free standard shipping. Where available, expedited and express shipping options may be selected at checkout for an additional fee.
All applicable shipping charges are calculated and displayed prior to order completion
Shipping fees are non-refundable once an order has shipped, except where required by law or stated in the Return & Refund Policy
Once an order has shipped, customers will receive tracking information via email. Tracking updates may take 24–72 hours to appear after shipment. Customers are responsible for monitoring tracking information and reporting delivery issues within the timeframes outlined in this policy.
Orders can be tracked via the Track Your Order page
Order number and email address are required for tracking
Failure to report delivery issues within the specified timeframes may result in ineligibility for replacement or refund.
Rorahub currently ships to all 50 U.S. states. At this time, we do not ship to the following:
P.O. Boxes
APO/FPO addresses
International destinations
Orders placed with restricted addresses may be canceled or refunded at Rorahub’s discretion in accordance with the Return & Refund Policy.
If an order cannot be shipped within the stated processing timeframe or within 30 days when no specific ship date is provided, customers will be notified. Prior to shipment, customers may:
Accept a revised delivery date, or
Cancel the order for a full refund
Once an order has shipped, delivery delays caused by the carrier are not grounds for cancellation or refund, except where required by law.
Lost Packages
If tracking shows an order as delivered but the package has not been received, customers must contact the shipping carrier directly and notify support@rorahub.com within 7 days of the marked delivery date. Rorahub is not responsible for packages confirmed as delivered by the carrier but will assist with carrier claims where applicable. Claims submitted outside the reporting window may be denied.
Damaged Packages
If an order arrives damaged, customers must contact support@rorahub.com within 7 days of delivery and provide:
Clear photos of the product
Photos of the shipping box
Images showing visible damage
All original packaging must be retained until the claim is resolved. Replacements or refunds will be issued in accordance with the Return & Refund Policy.
Customers are responsible for ensuring all shipping information is accurate at checkout. Orders returned due to incorrect or incomplete addresses, refusal of delivery, or failure to retrieve a package are not eligible for free reshipment.
Customers may choose to:
Pay for reshipment, or
Have the order processed as a return per the Return & Refund Policy
Original shipping charges are non-refundable.
Requests to modify shipping details or cancel an order must be submitted to support@rorahub.com as soon as possible.
Orders that have already shipped cannot be modified or canceled
Approved cancellations prior to shipment will be handled in accordance with the Return & Refund Policy
For questions regarding shipping, delivery status, or claims, customers may contact Rorahub using the information below. All inquiries are reviewed under this Shipping Policy and the Return & Refund Policy.
Email: support@rorahub.com
Mailing Address:
Rorahub
3419 Westmoreland Dr.
Roanoke, VA 24018
Once you've printed your prepaid return label, you can track your package using the tracking number on the label. We'll also send you an email confirmation when we receive your return. You can check your account dashboard anytime to view the status of your return and refund.
Yes, we offer exchanges for items within the 30-day return window. Simply initiate a return and specify that you'd like an exchange. Once we receive and inspect your original item, we'll ship your replacement at no additional cost. If the new item costs more, you'll be charged the difference.
Items returned after the 30-day window are not eligible for refund under our standard return policy. However, we encourage you to contact our customer service team to discuss your situation. We may be able to offer store credit or other solutions on a case-by-case basis.
Absolutely! Gift purchases can be returned within 30 days of the original purchase date. You'll need the order number or the email address associated with the purchase. Refunds will be issued to the original payment method used for the purchase.
If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We will arrange a replacement or full refund at no cost to you. Damaged items are not subject to the standard 30-day return window and can be reported anytime.
Yes, sale items can be returned within the 30-day window as long as they meet our return conditions. Refunds will be issued at the sale price you paid, not the original price. This applies to all discounted items regardless of the discount percentage.
We offer a 30-day return window from the date of purchase. Items must be unused, unwashed, and in original packaging with all tags attached. To initiate a return, contact our customer service team with your order number and reason for return.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your bank.
Yes, we provide a prepaid return shipping label for all eligible returns within the 30-day window. Simply print the label and drop off your package at any authorized shipping location. No return shipping costs will be deducted from your refund.
Most items are eligible for return within 30 days if they are unused and in original condition. Exceptions include clearance items, final sale items, and custom orders. Please check your order confirmation for any items marked as non-returnable.
